I hold it to be a proof of great prudence for men toabstain from threats and insulting words toward an enemy, for neither ...diminishes the strength of the enemy; but the one makes him more cautious,and the other increases his hatred of you and makes him

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

This creative man, who in his own selfish affairs is a coward to the backbone, will fight for an idea like a hero.

He who asks questions cannot avoid the answers.

The talker will lead the dog to the meat market.

Long-rangeplanning works best in the short term.

Power concedes nothing without a demand. It never did andit never will.

The power to do good is also the power to do harm.

Nevermistake silence for agreement.

We donot have to agree; we do need to understand.

Win/winis an attitude, not an outcome.

Conflictisn't negative, it just is.