Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
Themore adaptability exists for a given kind of decision, the less risky it isto make plans for the future, and therefore the more likely it is that morepeople will make more plans in such areas.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
