Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Ifyou are leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

A man may die, nations may rise and fall, but an idea lives Ideas have endurance without death.

All marriedcouples should learn the art of battle as they should learn the art of makinglove. Good battle is objective and honest never vicious or cruel. Good battleis healthy and constructive, and brings to a marriage the principle of equalpartnership.

Conflictlies at the core of innovation.

As longas you keep a person down, some part of you has to be down there to hold himdown, so it means you cannot soar as you otherwise might.

It wasimpossible to get a conversation going, everybody was talking too much.

Conflictis inevitable, but combat is optional.

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.

We own almostall our knowledge not to those who have agreed but to those who havediffered.

Opportunists take now for an answer.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.