Ninety-ninepercent of

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

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Fortune makes a fool of him whom she favours too much

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

There is a sweet joy that comes to us after sorrow.

Ittakes time to save time.

They may forget what you said, but they will never forget how you made them feel.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

He who is overcautious will accomplish little.

We have, I fear, confused power with greatness.

Neveranswer a letter while you are angry.

Nosnowflake in an avalanche ever feels responsible.

Do not tell me the problem is a difficult one. If it were not difficult, it would not be a problem

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