Ninety-ninepercent of

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

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Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

To beprepared is half the victory.

Zeal is fit only for wise men but is found mostly infools.

I have oftenregretted my speech, never my silence.

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

It'swhen you're safe at home that you wish you were having an adventure. When you'rehaving an adventure you wish you were safe at home.

The man who says he's too old to learn new tricks probably always was.

Much learning does not teach understanding.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Why don'tyou want to do what you know you should do? The reason you don't is thatyou're in conflict with yourself.

You can not help men permanantly by doing for them what they could do for themselves

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