Flatteryis the infantry of negotiation.

All the power that we exercise over others depends on thepower we exercise over ourselves.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Theharder the conflict, the more glorious the triumph.

A wise man has great power, and a man of knowledgeincreases strength.

As contagion of sickness makes sickness, contagion oftrust can make trust.

If you climb up a tree, you must climb down the same tree.

Knowingthat everything's futile but still fighting, still raging against the dying ofthe light that's what motivates me all the time ... If you hold that sense offutility in your head for too long, it can begin to eat into you. You canstill be aware of it

You're ina much better position to talk with people when they approach you than whenyou approach them.

The hardest thing to disguise is you feelings when you put a lot of relatives on the train for home.

Kindness is a language which the deaf can hear and a blind can read.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.