An expert is a man, who dosent has all the answers, but he is sure that if that he is given enough money he can find them.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Win/winis an attitude, not an outcome.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Onlywhen you can be extremely pliable and soft can you be extremely hard andstrong.

If you could kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.

Keep inmind that the better you understand what you want and why you want it, thebetter your chances will be of acquiring it.

A bad word whispered will echo a hundred miles.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

.Oneshould count each day a separate life.

A man has no ears for that to which experience has given no access.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out