Little things console us because little things afflict us.

The directuse of force is such a poor solution to any problem, it is generally employedonly by small children and large nations.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

To believe in something, and not to live it, is dishonest.

Whenmen and women agree, it is only in their conclusions; their reasons arealways different.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

The desire for change is a sign of safety.

Informationis a negotiator's greatest weapon.

Humoris the affectionate communication of insight.

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.

The power to do good is also the power to do harm.