To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.
The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.