The spokenword belongs half to him who speaks, and half to him who listens.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Deep-seatedpreferences cannot be argued about.

Onemust talk little and listen much.

If you could kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.

Responsibility is the high price of self-ownership.

There is a foolish corner in the brain of wisest man.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

In God we trust; all others pay cash.

All the power that we exercise over others depends on thepower we exercise over ourselves.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Thepessimist sees difficulty in every opportunity. The optimist sees opportunityin every difficulty.