Informationis a negotiator's greatest weapon.

Due to circumstances beyond your control, you are master of your fateand captain of your soul.

You can't go very far if you don't begin very near.

Search not a wound too deep lest thou maketh a new one.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Kind wordscan be short and easy to speak, but their echoes are truly endless.

The purpose of getting power is to be able to give itaway.

Tell meand I'll forget. Show me, and I may not remember. Involve me, and I'llunderstand.

Keep inmind that the better you understand what you want and why you want it, thebetter your chances will be of acquiring it.

Silenceis as full of potential wisdom and wit as the unshownmarble of great sculpture. The silent bear no witness against themselves.

Do not despair, not even over the fact that you don't despair.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.