An individual without information can't takeresponsibility. An individual with information can't help but takeresponsibility.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

My Strength is made perfect in weakness

Politicians are the same all over. They promise to build a bridge even where there is no river.

The highest pleasure to be got out of freedom, and having nothing to do, is labour

All thingsat first appear difficult.

No battle is more sorely lost that the one not fought

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

Power is no blessing in itself, except when it is used toprotect the innocent.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di