I don't like that man. I'm going to have to get to knowhim better.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.

A fool shows his annoyance at once, but a prudent man overlooks an insult.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Goodcommunication is as stimulating as black coffee, and just as hard to sleepafter.

Everything has it's beauty, but not every one sees it.

Without dialogue there is no communication, without communication there is no true education.

Negotiatingin the classic diplomatic sense assumes parties are more anxious to agreethan to disagree.

Ifanyone is not willing to accept your point of view, try to see his point of view.

The rulers must be watched, not the ruled.

Have adialogue between the two opposing parts and you will find that they alwaysstart out fighting each other until we come to an appreciation of difference... a oneness and integration of the two opposingforces. Then the civil war is finished, and your e