In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

I think we may safely trust a good deal more than we do.

The great essentials of happiness are: something to do,something to love and something to hope for.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

I have never been able to conceive how any rational beingcould propose happiness to himself from the exercise of power over others.

Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.

No one was ever really taught by another; each of us has to teach himself.

The property of power is to protect.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Thedeepest principle of human nature is the craving to be appreciated.

Nothing lays itself open to the change of exaggeration more than the language of naked truth.

Power is no blessing in itself, except when it is used toprotect the innocent.