Usesoft words and hard arguments.

Informationis a negotiator's greatest weapon.

Tofight fear, act. To increase fear wait, put off, postpone.

You only have power over people so long as you don't takeeverything away from them. But when you've robbed a man of everything he's nolonger in your power he's free again.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

A man's real life is that accorded to him in the thoughtd other man by reason of respect or natural love.

Don'tcut off your nose to spite your face.

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Finance is the art of passing currency from hand to hand until it finally disappears.

Out ofthe fullness of the heart the mouth speaks.

I give myself,sometimes, admirable advice, but I am incapable of taking it.

I know youbelieve you understand what you think I said, but I'm not sure you realizethat what you heard isn't what I meant.