Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.

A Leader is a dealer in hope.

Are youreally listening... or are you just waiting for your turn to talk?

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It is better to suffer wrong than to do it, and happier tobe sometimes cheated than not to trust.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

Somepeople reach the top of the ladder only to find it is leaning against thewrong wall.

One of the difficult things to give away is kindness - is usually returned

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Whenangry, count to ten before you speak; if very angry a hundred.

To do what others cannot do is talent. To do what talent cannot do is genius.

You must remember that all work is simply to bring out the power of the mind which is already there to wake up the soul.