Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

The cliche that education never ends virtually ensures that it does'nt begin.

Aclosed mind is like a closed book; just a block of wood.

Keep inmind that the better you understand what you want and why you want it, thebetter your chances will be of acquiring it.

Whenour knowing exceeds our sensing, we will no longer be deceived by theillusions of our senses.

You cannot truly listen to anyone and do anything else at the same time.

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

He who is overcautious will accomplish little.

A Habit is a shirt made of iron.

No pillow is as soft as clear conscience.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho