No doctor is a good doctor who has never been ill himself.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Patriots always talk of dying for their country, and never of killing for their country

If you truly want honesty, don't ask questions you don't really want the answer to.

Wisdomis what you get for a lifetime of listening when you'd have preferred totalk.

Civilization, in a sly way, is a suspicion that the other fellow may be right.

Nothing would be done at all if a man waited till he could do it so well that no one could find fault with it

Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

If wemanage conflict constructively, we harness its energy for creativity and development.

If at first you do succeed, try, try not to be a bore

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…