Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Icannot give you a formula for success, but I can give you the formula forfailure: Try to please everyone.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

Ifpassion drives you, let reason hold the reins.

It's not only later than you think- it's sooner than you suspect.

A man without a smiling face must not open a shop.

Laughter is the sun that drives winter from the human face.

Flatteryis the infantry of negotiation.

Experience is a hard teacher because SHE gives the test first, the lesson afterwards.

As long as there is life there is danger.

Whenever I hear anyone arguing for slavery, I feel a strong impulse to see it tried onhim personally.