I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

Conflictcan destroy a team which hasn't spent time learning to deal with it.

Patience is the art of hoping.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

You canobserve a lot by just watching.

Thecourts of this country should not be the places where resolution of disputesbegins. They should be the places where the disputes end after alternativemethods of resolving disputes have been considered and tried.

Kind words do not cost much. Yet they accomplish much.

Theonly difference between stumbling blocks and stepping stones is the way inwhich we use them.

Mediocrity knows nothing higher than itself, but talent instantly recognises genius.

Don't beafraid of opposition. Remember, a kite rises against, not with, the wind.

Muchtalking is the cause of danger. Silence is the means of avoiding misfortune.The talkative parrot is shut up in a cage. Other birds, without speech, flyfreely about.

In themiddle of every difficulty lies opportunity.