Usesoft words and hard arguments.

You can have power over people as long as you don't takeeverything away from them. But when you've robbed a man of everything, he'sno longer in your power.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

The service we render to others is really the rent we pay for our room on this earth.

If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

Standingin the middle of the road is very dangerous; you get knocked down by thetraffic from both sides.

One ofthe lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.

Pleasure is by no means an infallible critical guide, but it is the least fallible.

Thework will teach you how to do it.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

As contagion of sickness makes sickness, contagion oftrust can make trust.