Even to observe neutrality you must have a strong government

Aperson whose heart is not content is like a snake which tries to swallow anelephant.

How should the lamb negotiate with the lion.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

There is no passion in life as intense as the desire to change someone else's draft.

No one lies as much as the indignant do.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Badplanning on your part does not constitute an emergency on my part.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

you cannot establish sound security on borrowed money

Thereis no squabbling so violent as that between peoplewho accepted an idea yesterday and those who will accept the same ideatomorrow.