The numberone goal in

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Jan, 21 2012 96 chars (1 sms) 838 views Quotes

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Small deeds done are better than great deeds planned

Welearn little from victory, much from defeat.

The laws of life are founded on necessity, its charms on the non-essentials.

Do not tell me the problem is a difficult one. If it were not difficult, it would not be a problem

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

I'mjust preparing my impromptu remarks.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

If Ishould ever be captured, I want no negotiation—andif I should request a negotiation from captivity they should consider that asign of duress.

Luck iswhat happens when preparation meets opportunity.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

The Truly free man is one who know how to decline an invitation without giving an excuse.

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