Learning must be had, but in the second place, as subsequent only to greater qualities.

Whenangry, count to ten before you speak; if very angry a hundred.

Whenthere is no enemy within, the enemies outside cannot hurt you.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Few things are harder to pus up with than the annoyance of a good example.

Old men are dangerous; it does not matter to them what is going to happen to the world.

Suspicion begets suspicion.

Beautifullight is born of darkness, so the faith that springs from conflict is oftenthe strongest and the best.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Power is the faculty or capacity to act, the strength andpotency to accomplish something. It is the vital energy to make choices anddecisions. It also includes the capacity to overcome deeply embedded habitsand to cultivate higher, more effective ones.

Change meansmovement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.