Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Thereis nothing more likely to start disagreement among people or countries thanan agreement.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.

Theproblem with communication is the illusion that is has occurred.

Soremarkably perverse is the nature of man that he despises those that court himand admires whoever will not bend before him.

Aquarrel is like buttermilk: once it's out of the churn, the more you shake it,the more sour it grows.

Icannot give you a formula for success, but I can give you the formula forfailure: Try to please everyone.

Theconventional view serves to protect us from the painful job of thinking.

Suffer fools gladly, they might be right.

Blessed are they who have nothing to say and who cannot be persuaded to say it.

Search not a wound too deep lest thou maketh a new one.