Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

Have adialogue between the two opposing parts and you will find that they alwaysstart out fighting each other until we come to an appreciation of difference... a oneness and integration of the two opposingforces. Then the civil war is finished, and your e

Everything has been thought of before, but the difficulty is to think of it again

Trust exists; only lies are invented.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Reason is my philosophy, is only a harmony among irrational impulses.

Don'tclose the barn door after the horse runs away.

He whocannot agree with his enemies is controlled by them.

Listeningwell is as powerful a means of communication and influence as to talk well.

Beholdthe turtle. He makes progress only when he sticks his neck out.