Are youreally listening... or are you just waiting for your turn to talk?

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Nomatter how thin you make a pancake, it always has two sides.

Pleasant words are the food of love.

There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.

Education is the ability to listen to almost everything without losing your temper or self-confidence.

The bird a nest, the spider a web, man friendship.

The hardeststep is over the threshold.

Every man has the right to feel that "Because of me was the world created".

Consistencyis the hobgoblin of little minds.

Talkingjaw-jaw is always better than war-war.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges