Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

It is throughcooperation, rather than conflict, that your greatest successes will bederived.

Ho puri dil ki har khwaish teri, Ho khushiyon bhara jahaan tera, Agar tu maange aasmaan ka ek taara, To khuda de-de tumko aasmaan saara.

When youcannot make up your mind which of two evenly balanced courses of action youshould take choose the bolder.

We own almostall our knowledge not to those who have agreed but to those who havediffered.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Conflictbuilds character. Crisis defines it.

It is mark of a good man not to know how to do an injury.

Talkingmuch about oneself may be a way of hiding oneself.

One ofthe lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.