Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Aquarrel is like buttermilk: once it's out of the churn, the more you shake it,the more sour it grows.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Trust resides squarely between faith and doubt.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

A hard job is one which leaves a fellow as tired before week-end as after.

Men of genius are admired, men of wealth are envied, menof power are feared; but only men of character are trusted.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

The man with the new idea is a crank until the idea succeeds.

The young man knows the rules, but the old man knows the exceptions.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.