Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

No one lies as much as the indignant do.

A happy home is one in which each spouse grants the possiblility that the other may be right, though neither believes it.

All mankind is divided into three classes: those who are immovable; those who are movable; and those who move.

Half of the harm that is done in this world is due to people who want to feel important

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Washing one's hands of the conflict between the powerfuland the powerless means to side with the powerful, not to be neutral.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

The highest proof of virtue is to possess boundless powerwithout abusing it.

At times, it is better to keep your mouth shut and let people wonder if you are a fool than to open it and remove all doubt.

Centralization as a system is inconsistent with a non-voilent structure of society.

There ward for always listening when you'd rather be talking is wisdom.