Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.
The average man’s life consists of: Twenty years of having his mother ask him where he is going, Forty years of having his wife ask the same question; and at the end, the mourners wondering too.
A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.
