Get someone else to blow your horn and the sound will carry twice as far.

Conflictis inevitable, but combat is optional.

Humour is emotional chaos remembered in tranquility.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Don'thate, it's too big a burden to bear.

All is riddle, and the key to a riddle is another riddle.

We cannot always control our thoughts, but we can control our words, and repetitionimpresses the subconscious, and we are then master of the situation.

Informationis a negotiator's greatest weapon.

Agrievance is most poignant when almost redressed.

When weblame, we give away our power.

Whoever does not know the truth is ignorant, but the one who knows the truth but denies is a criminal