Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.

No onewould talk much in society; if he knew how often he misunderstands others.

The power to do good is also the power to do harm.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

A Leader is a dealer in hope.

Even a fish wouldn't get into trouble if it kept its mouth shut.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

A man does not know what he is saying until he knows what he is not saying.

Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

A lie has no leg, but a scandel has wings

Aclosed mind is like a closed book; just a block of wood.

Conduct is wise or foolish only in reference to its results.