I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

I have discovered the art of deceiving diplomats. I speakthe truth, and they never believe me.

You gotto be very careful if you don't know where you're going, because you mightnot get there.

Makesure you leave some fat for the other side.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

In Prayer it is better to have a Heart without Words than words without a Heart.

Communicationis not only the essence of being human, but also a vital property of life.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Treat peopleas if they were what they ought to be and you help them to become what theyare capable of being.