We donot have to agree; we do need to understand.

Sometimesyou have to be silent to be heard.

Thepeak efficiency of knowledge and strategy is to make conflict unnecessary.

Soremarkably perverse is the nature of man that he despises those that court himand admires whoever will not bend before him.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Keep inmind that the better you understand what you want and why you want it, thebetter your chances will be of acquiring it.

To ease another's heartache is to forget one's own.

No strength within, no respect without.

Don'tthrow out the baby with the bath water.

Listeningwell is as powerful a means of communication and influence as to talk well.

Even a fish wouldn't get into trouble if it kept its mouth shut.

Evil communication corrupt good manners.