Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.

They may forget what you said, but they will never forget how you made them feel.

Agrievance is most poignant when almost redressed.

You gotto be very careful if you don't know where you're going, because you mightnot get there.

Past time is only eviil at a distance.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Thehardest step is over the threshold.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

The king goes as far as he may, not as far as he could.

You canobserve a lot by just watching.

The greatest virtue of man is perhaps curiosity.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.