The warexisting between the senses and reason.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

Whoever does not know the truth is ignorant, but the one who knows the truth but denies is a criminal

Luck iswhat happens when preparation meets opportunity.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

There may be said to be two classes of people in the world: those who constantly divide the people of the world into two classes and those who do not.

Change meansmovement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

The sole advantage of power is that you can do more good.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Whenour knowing exceeds our sensing, we will no longer be deceived by theillusions of our senses.