Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

As a final incentive before giving up a

You're ina much better position to talk with people when they approach you than whenyou approach them.

Bestill when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Myfather said: you must never try to make all the money that's in a deal. Letthe other fellow make some money too, because if you have a reputation foralways making all the money, you won't have many deals.

Thefreedom of the city is not negotiable. We cannot negotiate with those whosay, What’s mine is mine and what’s yours is negotiable.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Mandoes not live by words alone, despite the fact that sometimes he has to eatthem.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Nevermiss a good chance to shut up.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They