In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Thegalleries are full of critics. They play no ball, they fight no fights. Theymake no mistakes because they attempt nothing. Down in the arena are thedoers. They make mistakes because they try many things. The man who makes nomistakes lacks boldness and
There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.