Agrievance is most poignant when almost redressed.

Thefire you kindle for your enemy often burns yourself more than him.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Ifpassion drives you, let reason hold the reins.

When aman says that he approves something in principle, it means he hasn't theslightest intention of putting it in practice.

The comforter's head never aches.

To understand everything is to forgive everything.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Intelligence is not to make no mistakes, but quickly to see how to make them good.

Thisduality has been reflected in classical as well as modern literature asreason versus passion, or mind versus intuition. The split between the ‘conscious’mind and the ‘unconscious.’ There are moments in each of ourlives when our verbal-intellect sugges

Stoppingat third base adds no more to the score than striking out.

Changemeans movement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.