Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out