Aquarrel is like buttermilk: once it's out of the churn, the more you shake it,the more sour it grows.

There is sweet joy that comes to us that comes to us after sorrow.

What is well done is done soon enough.

When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Facts do not cease to exist because they are ignored.

Frustration is commonly the difference between what you would like to be and what you are willing to become what you would like to be.

You don'trun twenty-six miles at five minutes a mile on good looks and a secretrecipe.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

You see what power is holding someone else's fear in your handand showing it to them!