Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

A man's real life is that accorded to him in the thoughtd other man by reason of respect or natural love.

He approaches nearest to the gods who knows how to be silent, even though he is in the right.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

The fibers of all things have their tension and are strainedlike the strings of an instrument.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Agrievance is most poignant when almost redressed.

The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.

Youdon't run twenty-six miles at five minutes a mile on good looks and a secretrecipe.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

He that can't endure the bad, will not live to see thegood.