Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

One cannot be precise and still be pure.

Ability is poor men's wealth

Surprise is the greatest gift which life can grant us.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

Informationis a negotiator's greatest weapon.

Communicationis not only the essence of being human, but also a vital property of life.

The man with the new idea is a crank until the idea succeeds.

What sunshine is to flowers, smiles are to humanity.

Bekind, for everyone you meet is fighting a hard battle.

When makinga decision of minor importance, I have always found it advantageous toconsider all the pros and cons. In vital matters, however, such as the choiceof a mate or a profession, the decision should come from the unconscious,from somewhere within ou