Talkingjaw-jaw is always better than war-war.

Misfortuneis not that which can be avoided, but that which cannot.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Kindwords can be short and easy to speak, but their echoes are truly endless.

Mandoes not live by words alone, despite the fact that sometimes he has to eatthem.

Consistencyrequires you to be as ignorant today as you were a year ago.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Not work, but the thought that he must work is what makes the lazy man tired.

We cannot all be great but we can always attach ourselves to something that is great.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

Living is the art of getting used to what we did'nt expect.

The great advantage of a hotel is that it's a refuge from home life.