The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Power is no blessing in itself, except when it is used toprotect the innocent.

You can be erudite with knowledge of others; you can be wise only with your wisdom.

Conflictis inevitable, but combat is optional.

Outside noisy, inside empty.

Compromiseis never anything but an ignoble truce between the duty of a man and theterror of a coward.

A teleision set is like a toaster. You press a button and the same thing pops up almost every time.

If wemanage conflict constructively, we harness its energy for creativity and development.

The principle of equal protection is a positive concept implying equality of treatment in equal circumstances.

A good listener is not only popular everywhere, but after while he gets to know something.

Itmatters not whether you win or lose; what matters is whether I win or lose.