To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

The Pursuit of perfection is the persuit of sweetness and light.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

A shipin harbor is safe, but that is not what ships are built for.

Skillin the art of communication is crucial to a leader's success. He canaccomplish nothing unless he can communicate effectively.

It is less dangerous to treat most men badly than to treat them too well.

Life has become a struggle between keeping your weight down and you spirits up.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Theharder the conflict, the more glorious the triumph.

Somewherethere is a map of how it can be done.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.