It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.
A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.
Themost intense conflicts, if overcome, leave behind a sense of security andcalm that is not easily disturbed. It is just these intense conflicts andtheir conflagration which are needed to produce valuable and lasting results.
Bythree methods we may learn wisdom: first, by reflection, which is noblest;second, imitation, which is easiest; and third by experience, which is thebitterest.
