Kindwords do not cost much. Yet they accomplish much.

If wemanage conflict constructively, we harness its energy for creativity and development.

There arealways two forces warring against each other within us.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Passionsare generally roused by great conflicts.

You see what power is holding someone else's fear in your handand showing it to them!

Politicians are like ships; noisiest when lost in a fog.

We judge others by their behavior. We judge ourselves byour intentions.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Thereis no squabbling so violent as that between peoplewho accepted an idea yesterday and those who will accept the same ideatomorrow.

It is a good reader that makes a good book.

Ultimately, the only power to which man should aspire isthat which he exercises over himself.