The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

It'snot hard to make decisions when you know what your values are.

Man alone contains within himself as many species as exist on earth.

Onehour of thoughtful solitude may nerve the heart for days of conflict girdingup its armor to meet the most insidious foe.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

We have, I fear, confused power with greatness.

You can't unscramble an egg.

Whenelephants fight, it is the grass who suffers.

Grantgraciously what you cannot refuse safely and conciliate those you cannotconquer.

Nothing so wonderfully concentrates the mind as theprospect of a hanging.

Whenyou plant lettuce, if it does not grow well, you don't blame the lettuce. Youlook for reasons it is not doing well. It may need fertilizer, or more water,or less sun. You never blame the lettuce. Yet if we have problems with ourfriends or our family,