Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Neversay more than is necessary.

Nothing has happend to you unless you make much of it.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Don't beafraid of opposition. Remember, a kite rises against, not with, the wind.

A clynic is a man who knows the price of everything and the value of nothing

Youcan't shake hands with a clenched fist.

Ialways cheer up immensely if an attack is particularly wounding because I think,well, if they attack one personally, it means they have not a singlepolitical argument left.

Years wrinkle the face, but to give up enthusiasm wrinkles the soul.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.