Necessitynever made a good bargain.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Are youreally listening... or are you just waiting for your turn to talk?

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted intoenergy, even so our anger controlled can be transmitted into a power that canmove the world.

Themost important thing in communication is to hear what isn't being said.

If a man speaks or acts with pure thought, happiness follows him like a shadow that never leaves him

It's notthe will to win, but the will to prepare to win that makes the difference.

Theharder the conflict, the more glorious the triumph.

Every man is entitled to be valued by his best moment

Conflictlies at the core of innovation.

He understands badly who listens badly.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges