Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Listeningwell is as powerful a means of communication and influence as to talk well.

Windowsof opportunity exist for only a brief moment in time, you have to have visionin order to spot them, and take advantage of them.

It is easier to be brave from a safe distance.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

Thedifficult part in an argument is not to defend one's opinion, but rather toknow it.

The hardeststep is over the threshold.

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

If we shake hands with icy fingures, it is because we have burnt them so horribly before.

It is better to suffer wrong than to do it, and happier tobe sometimes cheated than not to trust.

The principle of equal protection is a positive concept implying equality of treatment in equal circumstances.

Bring ideas in and treat them royally,for one of them may be the king.