Manyspeak much who cannot speak well.

When angry, count to ten before you speak; if very angry ahundred.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

He who asks questions cannot avoid the answers.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Thedifference between the right word and the almost right word is the differencebetween lightning and a lightning bug.

Few things are harder to pus up with than the annoyance of a good example.

When youcannot make up your mind which of two evenly balanced courses of action youshould take choose the bolder.

It isdifficult to negotiate where neither will trust.

Thesubconscious part in us is called the subjective mind, because it does notdecide and command. It is subject rather than a ruler. Its nature is to dowhat it is told, or what really in your heart of hearts you desire.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

A shipin harbor is safe, but that is not what ships are built for.