The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.
A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.
Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.
