Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.
The most exquisite paradox… as soon as you give itall up, you can have it all. As long as you want power, you can't have it.The minute you don't want power, you'll have more than you ever dreamedpossible.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
