If speakingis silver, then listening is gold.

Don'tjudge a book by its cover.

To sit alone in the lamp light with a book spread out before you-such is a pleasure beyond compare.

You make a mountain of a mole-hill.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Honesty is like an icicle; if once it melts that is theend of it.

Show me a man who cannot bother to do little things andI'll show you a man who cannot be trusted to do big things.

Poetry is the impish attempt to paint the colour of the wind.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

When you choose the lesses of two evils always remember there is still an evil.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

When work is pleasure, life is joy.