The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

You can't unscramble an egg.

Nothing astonishes men so much as common sense and plain dealing.

We make our friends, we make our enemies, but God makes our next-door neighbours.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Nothingso completely baffles one who is full of trick and duplicity himself, thanstraightforward and simple integrity in another.

Too late is the medicine prepared, when the disease has strengthened by long delay.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

If you don't know where you're going, you'll end upsomewhere else.

A quiettongue shows a wise head.

Humour is emotional chaos remembered in tranquility.