Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Truepeace is not merely the absence of tension: it is the presence of justice.

Thecompromise will always be more expensive than either of the suggestions it iscompromising.

It doesnot do to leave a Dragon out of your calculations, if you live near him.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

If pain could have cured us, we should have long ago been saved.

Conflictinvolves incompatible behaviors rather than competitive goals.

Anempty sack cannot stand up.

It is not the whip that makes man, but the lure of things that are worthy to be loved.

To beprepared is half the victory.

First-rate men employ first-rate men; second-rate men employ third-rate men.