Status symbols are medals you buy yourself

Power is not revealed by striking hard or often, but bystriking true.

Only hethat has traveled the road knows where the holesare deep.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Don'thate, it's too big a burden to bear.

A man's ruin lies in his tongue.

Our distrust is very expensive.

Thepeak efficiency of knowledge and strategy is to make conflict unnecessary.

Nevermistake silence for agreement.

Somewherethere is a map of how it can be done.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They